Cityflo - Premium office rides 4+

Thumps Up to Cityflo - But thumps down for its mobile APP

I am using Cityflo Mobile App for my office travel since last 2 years. My appreciation for the whole team for making our office travel safe and smooth. However problem which is yet not solved is the Mobile App which gets crashes very frequently with IOS. In 24 hours - It works only during late night after 7-8 pm and remains time it shows error and doesn’t open. So you can’t use at another time. If you book the ticket earlier and want to cancel it before travel you can’t do it. Or if you want to book your ride in day time for evening ride, you can’t book it because it’s in crashed mode. It should be sorted out asap.

Developer Response ,

Hi there, thank you for giving us your feedback. We’re sorry to know that you’re facing issue on the app. It would be helpful if you could send us a screen recording when this happens again on support@cityflo.com so that we can understand the issue better and provide with a solution.

Good bus, decent service, God forbid don’t forget anything in the bus

The service is decent, usually on time. When they are late, they inform. The app is really buggy sometimes, specially how the bus moves. He rest is good

My gripe is with the customer service specially with the way any forgotten item requests are addressed.

It is a great inconvenience if you forgot anything in the bus. It is as good as lost. Just forget about it and move on

The process is, CS will inform the lost and found department, the LFD will contact the driver, then the driver will just keep it if he finds it. Then you may pickup from the SAME BUS.

that is, If you ever take the bus (which keeps in changing as per availability) then you MAY get back as the whims and fancy of the command chain.

Developer Response ,

Hi Minaz, we understand where you are coming from and that this can be frustrating. However currently, we don't have delivery service to deliver the items to you. Hence we ask the driver to keep it safe with him so you can collect it whenever you can. Please let us know if you're facing any issues while collecting your lost item and we'll definitely help you with it.

Good, but only when it works.

App functions decently most of the times except for the times between 8am till approx 11 and then again slugs during evening rush hours. Have taken their service multiple times before but this time I had to cancel because of it being declared work from home for today and tomorrow’s ride. When I went to app to cancel my 2 rides which were free because I referred someone who bought a pass. I didn’t get to cancel as when I clicked cancel it did not show up in scheduled rides but then later as soon as I refreshed it came again. I called their customer service and they said it can only be cancelled via app and they won’t be able to change my booking to another day. So basically Cityflo just treating free rides without flexibility even before cancelling before the cancellation period. My today’s and tomorrows ride is into vein now.